Returns & Policies
Here at HeatherChapplain.com we want our customers to be really happy with their purchases, So we created these policies for your protection:
- If your purchase does not fit we will gladly exchange it. You just have to ship it back to us. You may also put the cost towards a custom order if you wish. There is a 30 day limit from date of purchase for exchanges.
- If your parcel arrives damaged we will gladly exchange it, repair it and in certain circumstances we will give a full refund. This is at the discretion of the company. Again there is a 30 day limit from date of purchase for exchanges.
- By following our cleaning instructions you should find that your piece of art to wear will last a long time. It is strongly recommended to follow these instructions. We will not be held responsible for pieces that have not been cared for properly.
- All gift certificates and exchanges on account are eligible for one year, then they expire.
- With all custom orders there is a 50% deposit from the estimated cost to be paid up front. The rest on delivery, if for any reason you are not happy with the product you will receive a 25% refund with HeatherChapplain.com retaining the remaining 25% for costs involved.