Terms

ORDER TIMELINE

Our company handcrafts all products within 2-5 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 3-6 WEEKS] to be created for you.

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* gentle spot cleaning, lay flat to dry.
* gentle low/medium low press with an iron.

Your product(s) can be damaged if:
* with our kimonos anything sharp or dangly (Jewelry with sharp edges or hooks Ect.) could cause a snag
* left out in the sun to long.

 

Size chart (if applicable)
Please use our size chart to prevent errors in ordering.

 

 

SHIPPING

Our company ships through the following carriers
* Canada Postal Services ( may request UPS or Fed EX extra charge for this service)
We happily support and love our international customers.
We ship all International products through Canada Post.

HeatherChapplain.com is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

[CHOOSE ONE]
* Shipping costs are calculated automatically during checkout.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping Nationally on all orders over $250.00 with coupon code MAILCODE

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 WEEKS to be handmade.

 

RETURNS

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards
* Custom Work of any kind.

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at heatherchapplain@yahoo.ca with REFUND in the subject line.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heatherchapplain@yahoo.ca and send your item to: 49 McClellan Rd., Alton, Ontario Canada L7K 0C8.

Shipping
To return your product, you should mail your product to: Heather Chapplain
49 McClellan Rd., Alton
Ontario, Canada
L7K 0C8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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